Full-Time
DTS Billings, Montana
Posted 4 days ago
We are seeking a dedicated and experienced Lead Dispatcher to join our team here in Billings, MT. As a Lead Dispatcher, you will assist our dispatchers with communicating with our OTR Drivers. Including but not limited to: computer order entry, satellite tracking, assist in securing appointments, answering phones, taking messages, making sure information requests are responded to, breaking down the accessory charges, communicating the additional charges to the customer per customer requirements.
Duties:
- You will need to have the ability to *multitask efficiently*, being able to focus on more than one issue at a time during much of your average workday.
- You must have the ability to enter/retrieve data from the computer while communicating on the phone.
- You will need to possess good time management, negotiating, communication and reasoning skills.
- Attention to detail with good follow-up skills are essential to every area of this position.
- Geographic knowledge of the United States
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Data Entry: 1 year (Required)
- Customer Service: 1 year (Required)
- Transportation Dispatching: 1 year (Required)
Ability to Relocate:
- Billings, MT 59101: Relocate before starting work (Required)
Work Location: In person